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Ordering
To Order:
Place your order online or by phone. Order should include
a complete description, method of payment, plus item size
and color if applicable. In the event of a problem or question
with your order, a phone number where we can reach you during
normal business hours is also extremely important.
There is a $10.00 minimum order.
Watcon Business
Hours:
Our office is open to serve your needs every Monday through
Friday from 9:00 a.m. to 5:00 p.m. central time (holidays
excluded). We often work longer than the hours we publish
and sometimes we might step out to run an errand during
the day. Please feel free to call at any time and if you
are transferred to our voice-mail system, please leave a
message so that we can return your call as soon as possible.
International Orders:
After you submit an order, we will give you a total, including
shipping, in the form of a Pro-Forma Invoice. We require a
photocopy of the credit card (with readable numbers) and also
of a driver's license (photo identification card). The driver's
license and credit card must have the same name. The product
must be shipped to the billing address of the card or another
address that the credit card company will authorize. A signed
letter must be faxed with the credit card authorizing the
charge to be made to the credit card. In some cases a copy
of a recent credit card statement may be needed to authenticate
the credit card information. We know this may be cumbersome
but it is only for your and our protection against credit
card fraud. We appreciate your understanding.
Method of Payment:
We accept VISA, MasterCard, for credit card payment. With
prior arrangements, we can also accept a U.S. or Canada Post,
Postal money order. Sorry, no Pay Pal.
Shipping:
Most orders will be shipped within 24 hours of receipt via
fed ex ground, and usps for international orders only. Rush
orders will incur additional charges. Listed prices do not include
shipping & handling, upon receipt of your order shipping
will be calculated, and a total will then be emailed for your
approval.
Returns:
Any normally stocked product may be returned, freight
pre-paid, within 30 days and is subject to a 20% restocking
charge. No returns will be accepted after the 30 day grace
period. All returned goods and packaging must be unused and
in re-saleable condition. No returns on electrical goods or
special order items. Shipping is not refundable. All returns
require an RMA number; please call for instructions.
Warranty:
Watcon guarantees our products
to be free of defects due to workmanship or materials. Liability
is limited to repair or replacement of a defective part. No
warranty of any kind, express or implied, is made
respecting the products sold. Because racing is a risky sport,
the buyer assumes all risk and liability whatsoever resulting
from the use of said products.
Custom/Special Orders:
We require a minimum 50% deposit on any custom or special
order. This is non-refundable.
Prices:
Prices are subject to change without notice. Please check
with us before placing an order to confirm all prices.
Privacy Policy:
Our policy is to keep your personal information private.
We do not sell our mailing list and we do not give your information
to anyone, period.
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